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My Eastern Jewelry

Orders & support

Choose what you need help with. We can help with jewelry advice and existing orders arranged through our team. This website does not currently accept online payments.

My payment is pending or unclear

Check a payment before trying again.

This website does not currently accept online payments. If a payment for an order arranged elsewhere is unclear, a processing message or bank debit alone does not confirm that the order is paid.

  1. Review the payment result and order email you received.
  2. Avoid making another payment while the first attempt is being checked.
  3. Ask the team to verify the actual transaction and the amount still due.

Before you continue

Prepare your order reference, payment date, amount, currency and the result shown. Do not include card numbers, security codes or passwords.

Ask about my payment

I need delivery or tracking help

Follow your delivery.

Open the order-status link in your confirmation or shipping email. Tracking becomes available after the shipment details are added.

  1. Check the latest carrier update and delivery address in your order information.
  2. Our standard estimate is 7–14 days after dispatch; your confirmed order sets out its actual arrangement.
  3. Tell the team if tracking has stopped updating, a delivery attempt failed or the parcel shows delivered but is missing.

Before you continue

Have your order reference, tracking number if available, last update and delivery concern ready.

Ask about my delivery

I want to change or cancel an order

Ask before dispatch.

Contact the team promptly if you need to change recipient details, amend your order or request cancellation before dispatch.

  1. Explain exactly what you want to change and include the order reference.
  2. The team must check whether the parcel has been handed to the carrier and whether the change is possible.
  3. Your request is not a cancellation confirmation. Wait for the team to confirm the outcome and any refund arrangement.

Before you continue

Prepare your order reference and requested change. Send address details only in the contact form or a verified conversation.

Request a change or cancellation

There is a problem with my jewelry

Tell us what is different.

If the piece is damaged, incorrect or materially different from the confirmed description, the team can review the issue with you.

  1. Describe the affected piece, the issue and when you noticed it.
  2. Keep the piece and any relevant packaging. Prepare clear photographs if the team requests them.
  3. Approved returns go to China. Wait for our support team to confirm the exact return address and handling instructions before sending jewelry.

Before you continue

Have your order reference, delivery date and a clear description ready. The applicable remedy is confirmed after review.

Report a jewelry issue

I need care, repair or sizing advice

Care for the piece you own.

Care, repair and adjustment advice depends on the actual materials, setting and condition of your jewelry.

  1. Identify the piece or order and explain the care or fit question.
  2. If a stone or setting feels loose, pause wear and ask the team for guidance.
  3. Any service scope, feasibility, costs and timing are agreed before work begins.

Before you continue

Prepare your order reference if you have one, the question, your location and any known material or sizing details.

Ask for aftercare advice
Delivery informationCancellations & returnsGeneral questions