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Jewelry Aftercare

Care beyond the moment.

For a care question, adjustment or concern, describe the piece and what has changed. The actual materials and condition guide the response.

Request Aftercare GuidanceWhat to Share

WHAT WE CLARIFY TOGETHER

A practical next step for your piece

01

A clear description

Your order reference, the issue and the information needed to review it.

02

Suitable guidance

A discussion of care, repair or assessment based on the actual material and condition.

03

Confirmed handling

Instructions for any approved return or service, with suitability, costs and timing agreed separately.

HOW IT WORKS

From the first idea to the next step.

  1. Tell us what happened

    Include your order reference and a short description of the issue. Please do not send payment passwords or card details.

  2. Review with our team

    We discuss the actual material and condition before suggesting care, repair or assessment. Pause wear if a setting is loose or a piece is damaged.

  3. Follow confirmed instructions

    Repair suitability, any costs and timing are agreed separately. Approved returns are sent to China, only after our support team confirms the exact address and handling instructions.

A USEFUL FIRST MESSAGE

Bring the details you know.

You can begin with a short introduction. The team can clarify further information as the conversation develops.

  • Order reference and the name used for the order
  • A short description of the issue and when it appeared
  • Clear photographs when the team requests them
  • Your location and a way to continue the conversation

BEFORE YOU BEGIN

Your questions, considered.

What should I do if a setting is loose?

Pause wear and contact the team about the appropriate next step. Avoid attempting a repair before the piece has been reviewed.

Request Aftercare Guidance
Should I send the jewelry back immediately?

Approved returns are sent to China, only after our support team confirms the exact address and handling instructions. Keep the order reference and any requested information with your inquiry.

Review the Returns Process
Can every piece be repaired or resized?

Suitability depends on the actual item, materials and condition. Any service scope, costs and timing are agreed separately.

Discuss a Repair or Adjustment
How do I raise a product issue?

Include your order reference and a clear description through your original order channel or the contact page. The team reviews the issue under the applicable policy.

Raise an Order Issue

YOUR NEXT STEP

Start with a conversation.

Your preferences guide the conversation. Actual details, costs and terms are confirmed before any commitment.

Request Aftercare Guidance