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Please provide the following information so our Client Care team can respond to your jewelry or confirmed-order inquiry. You can also visit our FAQ for guidance on payment, delivery, cancellations and aftercare.

ORDER CLARITY

A clear starting point for support.

For an existing order, include your order reference and the amount, currency or issue you want to clarify. Use your original order channel while the team checks the actual record. Do not send card details, security codes or payment passwords.

Payment questionsDelivery detailsProduct issues and returns

BUSINESS & SUPPORT

YUAN GAN JEWELRY INTERNATIONAL (HONG KONG) CO., LIMITED

Business registration address: Room 102, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong. Dispatch and returns are handled in mainland China.

16607586380@163.com